The problem: calls that never got a callback

Like most home service businesses, this HVAC company’s phone was their whole funnel. But between service calls and after-hours emergencies, close to four in ten inbound calls were going to voicemail — and almost none of those callers left a message. Every missed call was a job going to a competitor who happened to pick up first.

The fix

We set up instant text-back on every missed call, an after-hours auto-response that captures the job details, and logged every recovered lead straight into their CRM. No new phone system, no new number — it layered on top of what they already had, live within a week.

The numbers

In the first 90 days, the team recovered an average of 31 missed calls a month, converting roughly a third of them into booked jobs. At their average ticket size, that’s well over the monthly cost of the service — and it kept paying out every month after.